My employer is secretly recording company phone calls under the guise of "checking equipment" What can be done?

Question

I have recently found out that one of the managers at our company is secretly recording phone calls to and from customers. I have been told that if they say the reason is to, "Check our equipment" there is nothing we can do about it. At least one of the directors knows about it. One or two staff know but are too afraid to make it widely known. Is it really legal for them to do this?

Answer 1

What a nasty set your company must be. The usual procedure is to announce on the Audix that the calls will/may be recorded for training etc. If there is no such announcement, and they find out about the recording, the customers may kick up. The staff however have little to fall back on, but any information that they don't like hearing (and eavesdroppers never hear anything good do they,) cannot be used for entrapment purposes. They COULD hide behind the old "the call was not up to our company Standards" rubbish - hard to prove as it sounds like your company has very LOW standards anyway - certainly in staff relations.



Working for a company that has devious practices is NEVER nice - sounds like you deserve better. All my staff (15) know what's going on up front and I head up customer services.



So sorry to read this on a day off. I thought this sort of company had gone the way of the dinosaurs years ago. they will NOT generate any more business or staff loyalty by using this method of sneaky behaviour.

Answer 2

Well they can legally record your phone calls so I don't see why they would illegally do it secretly because it is illegal if you or the customer do not know that the calls may be monitored or recorded before the call is connected and they are in fact recording it.



Perhaps the employer is actually checking the equipment? Anyway what's the problem? Do you work in a massage parlour?

Answer 3

Depends on what your local laws say.

Here in the UK there has to be a message which says: "This call is being recorded for quality and training purposes".



There could even be lie-detector software in the loop.



Just think about that 'checking the equipment' idea... it goes against the spirit of an indvidual's presumed sense of privacy if such content is used and can only be illegal entrapment.

Answer 4

I’d tell him to do it out in the open and save himself the going to the bother of doing it secretly. That’s what every other company does nowadays. You’ve obviously never spoken on the phone to anyone other than your friends, never phoned your bank, never complained about anything, etc, etc. Maybe you don’t have a phone at all. That’d be the best way to be.



Is it really legal for them to do this?

Not if he doesn’t tell the people he’s recording.



PS – which of the West’s excessively paranoid spy societies do you live in?

Answer 5

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Answer 6

Hire a lawyer or at least tell your boss you did. Get together with some others at work and stand up. You might need a Union.

Answer 7

Somehow I think that your employer can tap his own phones and listen to his own employees while he is paying them to work for him - the iffy part is recording customers without a recording telling them they are being recorded.

P

Answer 8

There's nothing to prevent them recording you. They are your employer.

Recording the other party without their consent is a bit iffy.

Raise that as your concern

Answer 9

Probably. Only a review of your state wiretap permission laws would be able to tell you for sure.



Talk to the state Labor board.

Answer 10

You need a lawyer.

Answer 11

No, they are your employers so nothing you can do. Nothing to stop you however telling everyone else.