Tesco failed to recognise my consumer rights.?

Question

Should I have held out over this?

As a present I bought some Benedicts Mints from Tesco, price £4 and the price on shelf said two for £6, so it seemed worth getting a second lot for myself for an extra £2

Anyway, when I paid at the 'serve yourself' till it wanted £8-15 - so I contacted the assistant who wasn't very helpful, so then I got the price label from the shelf and he noticed in the small print it said 'offer ends 04/01/11' and said I had to pay full.

Well I thought that breaks the law, the small print was too small to notice - anyway I gave up and bought one packet. It annoys me though how they have involved the police where people have left items in their trolleys etc, then they don't seem to care about their own accidental law breakings.

This was Tesco in Cheetham Hill, Manchester.

Answer 1

They're good at that sort of stunt. The other favourite at Tesco is to put the wrong thing in the display. i.e. Tinned Plum Tomatoes 3 for the price of 2. You go to the till put it all through then notice you paid full price, because they meant 3 for 2 on the smaller packs.



The other one, is to not place the reduced sticker properly, so that you pay full price, when you expected to get something for 25p. My sister got diddled out of £6 like that the other day.



It's so bad, that we always check receipts before leaving the shop. All the supermarkets play these silly games to con shoppers.

Answer 2

I don't know about the law but the same thing happened to me with some cheese in Tesco Canterbury. a couple of weeks ago



After paying at the checkout I approached the customer service desk and they checked the label on the shelf which also said the offer had ended .



They apologized and removed the promo label and gave the cheese at the price I expected.

, by authorizing a refund as I had paid the full price.



Over the years this has happened to me in several stores (not just Tesco ) and the problem has always been resolved in tis way.



I think you should have paid in full and gone to the customer service desk where you would have found someone authorized to deal with our complaint, and not spoken to the assistant at the self service checkout.

Answer 3

I find the price indications on the shelves at Tesco and Sainsbury are often wrong or misleading. I reckon to have at least one mis-priced item in each trolley load of shopping.



Sometimes items are placed behind the price for a smaller pack off the same product. Sometimes the price is radically different when you get to the checkout. When this has happened, I either reject the item or insist on them checking the price on the shelf. A couple of times, they have said that the product number shown in tiny print on the price label is not the same as the product number on the product. My thoughts about this are twofold: Firstly the small numbers on the price label are so small I can't read them and, secondly, it is not my responsibility to be comparing product codes that are there for the sole use of the retailer. I want the tea bags stacked behind the £4.99 price label, not product 802-1121-3736 at whatever price that may be.



Other times they might say that the special offer did not apply to this particular flavour of the product (Special K is often a problem) even though signs on the shelf indicate that the offer DOES apply.



It is strange how the discrepancy never seems to work in my favour which makes me wonder whether the mistakes are more than just bad shelf stacking and sloppy management. I have considered referring this to Trading Standards and have even considered taking a camera with me to photograph the price/offer labels on the shelf but, in the end, I simply reject the product and do my shopping elsewhere another time.

Answer 4

Nothing you can do there old son. They haven't entered into any form of contract with you until you've paid for the goods. They'd even be within their rights to say 'sorry we've just withdrawn that offer'.



Actually these things don't always work in their favour. I got a set of batteries for free from Tescos the other day . The checkout lady definitely scanned them with the rest of my shopping, but they didn't show up on the receipt. I won't say what branch it was.

Answer 5

They are all like it I'm afraid.

Neighbour of mine is a stickler for checking her receipt before she leaves the store.

9 times out of ten there's either an extra item, or a BOGOF missing or the wrong price.



She brought a cheap bottle of wine, 3.99 to go with her Sunday dinner but paid over 7.99 at the checkout!

When she pointed it out to the cashier & the manager was called he had the nerve to imply that the customer should be prepared to pay 8 pounds for a bottle of wine & couldn't understand what she was moaning about!

He only relented when she said she's shop elsewhere & refunded the difference.

They try it on all the time.

It's why I shop on line & check the items as I unpack.

Any discrepancies I use the drivers phone to contact the store & will refuse to sign for the goods until I'm entirely satisfied.

So far I've had no problems.

Answer 6

TESCO stands for the Evil Society Of Check Outs

Answer 7

Tesco are like The Borg ... 3rd biggest global retailer ; 14 countries and counting ; it's only a matter of time before they assimilate Wall-Mart ... RESISTANCE IS FUTILE!

Answer 8

These sort of things don't always work to your disadvantage, I went to one shop where the shelf price was 69p but they tried to charge me £1.30, I complained, and the assistant went to the shelf, came back and said I was right, the next week it was exactly the same, with the same result. The third week was the same, but it was the supervisor who checked, and they found out that the shelf price hadn't been changed since a special offer, they gave me the lower price that week, but removed the sticker, so I couldn't do it again.

Answer 9

I've worked freelance for a company who did artwork for Tesco and believe me, they are absolute bast*ards to deal with!!!



They want everything on the cheap and don't like paying their bills.



My latest gripe with them is that they are charging £1.15 for a medium sliced, Hovis wholemeal loaf and £1.40 for an identical loaf that just happens to be thick sliced. How on earth can they justify that?!?



If you get the chance try to support your local retailers.

Answer 10

Deighton old pal you made a big mistake there, you bought one packet. When that happens and they wont honour their mistake tell them in a very loud and agitated voice to shove both packets and in future you will shop at Lidl as their goods are of better quality anyway. That will get them lol

Answer 11

good afternoon d. you were in your right to ask to pay the goods at the price advertised. if they hadn't takenn the sign down then it is false advertising.

i know you guys never want to make a fuss like us ladies, especially over mints, but the kind of week i have had, my little fiery self would have probably walked over to the customer service desk and explained this in a polite manner because it is obvious the shop keeper did not have a clue and wrongly made you pay the difference.



it has happened to me in the co operative store and they then sell it for the price it has shown at. it is funny isn't it how these little simple problems in life aggrivate us more than bigger issues, i think it is when a person expects good customer service. i don't shop at tescos. i use asda for role back the prices! the staff are more friendly too!!



nb: am now at level 3! whoopeeee!! he he!



ps: cantouc - read the question properly, we are talking about the selling price offer, not the expiring date.

Answer 12

Shop online that's what I do after all the hassle you get in supermarkets. That reminds me when I decided to park in the underground Sainsburys car park. I drove in, took the ticket from the machine and parked. When I came out I went to drive out and the kiosk nazi wouldn't let me out because I didn't have my car park ticket stamped.He said I couldn't have just been parking there to go anywhere, so i showed him the 75 bags full of Sainsburys shopping in the back. He still refused to let me out so I pulled up to the barrier, got out (huge line of cars behind) and started to walk back to the shop. He asked where i was going so I said I was going to get my ticket stamped. He even had the cheek to say Id have to move my car back so people could get out, er NO. He was left with no option other than to let me out.

Answer 13

Joe both Palestinians and Jews existed on the land contained in the previous and now. the total international is saying If Israel has the right to exist so dose a practicable Palestinian state. yet to date the Israeli leaders opt for to save occupying land that became under no circumstances element of Israel. to comprehend Israel proper to exist you need to comprehend a practicable Palestine proper to exist too.

Answer 14

If that is the price shown then by law they have to honour it. It was their mistake for not taking the price ticket off. You should have held out and threatened them with trading standards

Answer 15

Hi Deighton

Did you know here is a whole branch of learning on "the psychology of sales".

To me, the bottom line is "what am I getting and at what cost?".

In future go to Aldi.

Best wishes.

Answer 16

Because it had the expiry date on if it was past that date then you cant do anything I'm afraid. I work in a stationary shop and we get things like that happen. If it was stickered then you could sue them but because it was dated, even with small print it is there! Next time check the small print, you wouldnt buy milk if it was out of date!

Answer 17

it is a breach of the law, the price marked is what you pay at the till barring offers discounts etc. three choices, send a letter to tesco pointing out the facts, inform trading standards (personal fav) or three forget about it, and not shop there again.

Answer 18

Note to self.............don't spend more than £3 on any gifts for Deighton.

Answer 19

unlucky. always read the small print.



it wasnt illegal, it clearly stated offer ends 4.1.11, but the labels should have been changed. jesus man its £2. perhaps the bargain tescos value range should be more up your street.

Answer 20

SUE THEM!